Help Center

There are two different ways to get started with your order.

First, you will need to choose either a:

• Custom Head-to-Toe Bobblehead or a
• Custom Bobblehead with a Stock Body.

There's a good chance we've included the body you're looking for in one of our collections so take a look there first or use the search bar to enter some keywords.

Next, once you've selected the body you'll begin to CUSTOMIZE it. We need at least one good headshot that our artists will base the bobblehead on but you can include additional photos to point out anything specific that you want to highlight.

After uploading your images, there will be a few other specific customization options based on the bobblehead you chose and also the opportunity to include Add-ons, like glasses, hats, jewelry, tattoos, etc.

Last thing to select is the production timeline that works best for your needs. Then add the bobblehead to you cart, review the order details, and submit your order!

If you have any questions along the way, please reach out to us at 516-933-8900 or email us at support@allbobbleheads.com. We are based in New York so you can expect a prompt reply during normal business hours 9:00am- 5:00pm eastern.

After clicking on the bobblehead you'd like and before you make all of your customizations, make sure you have at least one good headshot ready to submit with your order.

Example here.

Minimum image requirements 250x250 pixels but ideally 1000x1000 pixels.

We'll use the main headshot to create the facial expression, hair-style, etc for your bobblehead. If you submit additional photos we will reference them as well but only the primary headshot will be used to model the facial expression.

Click on 'Upload Your Images' and you can either 'Choose File' or drag from a folder and 'drop the file to upload'.

You'll also be able to upload images of tattoos and accessories you want to include if they aren't included in the primary photo.

Proofing is a crucial step in ensuring your bobblehead is made to your liking. During the Proofing Process, assess the clay's shape and form. Approve if it looks great, deny with specific feedback if adjustments are needed. Revised proofs are provided in 3-5 days. After Clay Proofs approval, the bobblehead moves to the Paint stage, with the art team hand-painting it based on your selected colors. Paint Proofs are the final stage for feedback on cosmetic changes only. Approve or deny with detailed comments for the last chance to make adjustments before your bobblehead is completed.

Once you've customized your bobblehead and added it to your cart, click 'Checkout'. Directly above the subtotal there will be a text box for you to enter your promo code in that says "Discount Code". Your discount will be applied after hitting 'Apply'.

To learn more, read out blog about this topic here.

If you have any trouble with your promocode please email us at support@allbobbleheads.com and we'll be happy to assist.

While customizing your bobblehead you will see a checkbox to 'Add a Duplicate'. Click the box and you can choose from the dropdown menu how many duplicates you would like.

Provide the answer to the question here.

https://allbobbleheads.com/pages/order-status

We apologize for any inconvenience caused. If you have a coupon code that is not working, please reach out to us through the chat function on our website or by emailing support@allbobbleheads.com. and kindly provide us with the coupon code you are trying to use. Our team will investigate the issue and ensure that your coupon code is activated within 24 hours.

Our system allows for the use of only one coupon code per order. If you have multiple coupon codes, we recommend choosing the one that provides the best discount for your specific order. You can always save the unused coupon code for future orders.

While the discount may no longer be valid, the coupon is still worth the original amount you paid for it. We're constantly coming up with new promotions and exciting discounts, so be sure to watch out for upcoming chances to save big. Should you have any questions or need a helping hand, don't hesitate to get in touch with our friendly customer support team. They're here to assist you and provide tailored suggestions just for you!

Refund Policy:
At AllBobbleheads, we do not accept returns for custom bobbleheads. The reason behind this policy is that our custom bobbleheads are created specifically for each customer and hold no value to anyone else. To ensure complete satisfaction, we have a thorough approval process in place.

Approval Process:
During the creation of your custom bobblehead, we have a two-step approval process to ensure you are fully involved and satisfied with the final product. We provide you with opportunities to review and approve the design at two key stages:

1. Initial Design Approval: Once we receive your order, our talented artists create an initial design based on the reference images and specifications you provided. We send you a detailed image or mock-up of the design for your approval. This allows you to review and make any necessary adjustments or changes before we proceed with the production.
2. Final Design Approval: After incorporating any requested changes from the initial design approval, we create the final version of your custom bobblehead. Again, we provide you with images or mock-ups of the final product for your review and approval. This ensures that the custom bobblehead accurately represents your desired likeness and meets your expectations.

By involving you in the approval process twice, we strive to eliminate any surprises and make sure you are completely satisfied with the results before the production begins.

Please note that our return policy is in place to maintain the uniqueness and personalized nature of our custom bobbleheads. We appreciate your understanding in this matter and are committed to delivering a high-quality product that exceeds your expectations. If you have any concerns or questions regarding the approval process, please don't hesitate to contact our customer support team, and we'll be happy to assist you.